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Privacy & Cookies

Cylon, now ABB and its affiliated companies are the "data controller" of the personal information we collect about you in this Privacy and Cookies Statement. This Privacy and Cookies Statement details the steps we take to protect your personal information when you visit any of our websites that contain a link to this document, or when you contact us through our websites, by email or by telephone. It describes how we process personal information relating to you, including the types of personal information that we collect, the purposes for which we use it, and any rights you have with respect to your information.

By using or accessing our sites or contacting us you agree that we may process your personal information in the manner described in this Privacy and Cookies Statement. Your use of our sites and any information you provide through them is always subject to this document and the applicable terms and conditions that apply.



1.    Our Collection of Information

Information collected directly from you. When you visit our sites, we may ask you for personal information to provide a service or carry out a transaction that you have requested. You may also provide personal information to us when you contact us with a comment, inquiry or customer support request or when register for an account to use our support sites.

The personal information we collect from you when you use our sites include:


Information collected about you

The personal information we collect about you when you use our sites include:


Information collected from third parties

We may collect personal information about you from third parties, such as social media websites. 

2. Our Use of Collected Information

We may use the personal information collected from our sites or when you contact us for purposes that include:


Research and analysis

We may use personal information to conduct research and analysis to help us identify the products and services that best meet your requirements and measure the effectiveness of the marketing we send you.


 3.    The Legal Basis on which we Process Information

Where required by law, we will ensure there is a legal basis for the processing of your personal information. In most cases, the legal basis will be one of the items listed below.


4.    Disclosure of Information

We may share your personal information with selected third parties in accordance with applicable law, including as set out below.


5.    International Transfers

By accessing our sites or by contacting us you acknowledge and agree that your personal information may be collected, transferred and accessed by Cylon Controls and our affiliates located in countries outside of your country of residence. These countries include but are not limited to, the United States, Ireland, the United Kingdom, Germany, and Poland, in accordance with applicable law. These countries may have different privacy protection standards than in your country of residence. In such cases, we take measures to ensure that your personal information receives an adequate level of protection that is comparable to that of your country of residence.


Users Located in the European Economic Area (EEA)

Where required, we have put in place appropriate safeguards with our group companies, service providers, contractors, distributors, and other business partners and agents to ensure that transfers of personal information outside the EEA are adequately protected. These safeguards typically comprise the EU Standard Contractual Clauses in accordance with Article 46(2) of the EU General Data Protection Regulation. For more information on the appropriate safeguards in place to protect your personal information, please contact us using the details at the end of this Privacy Statement.


6.    Security

We use appropriate security procedures to protect your personal information from unauthorized access, or use, including the implementation of security measures that may be required by law.

We use enhanced security measures when processing any sensitive personal information. We maintain security controls to protect personal information and will only disclose or transfer personal information as instructed by the customer.

The safety and security of personal information also depend on the user. When given a User ID and password to access support sites, users are responsible for keeping log-on credentials confidential and not revealing them to others.


7.    Cookies and Similar Technologies

Cookies are small text files that a website transfers to your computer or other device’s hard drive through your web browser when you visit a website. We use cookies to make website sign-in and use more efficient, to tailor your browsing preferences, and improve the functionality of our sites. For analytic purposes, cookies can be used for performance management, and for collecting information on how our website is being used. They can also be used for functionality management, enabling us to make the user’s visit more efficient by, for example, remembering language preferences, passwords and log-in details.

Categories of cookies and technologies that we use 
We use two types of cookies: persistent cookies and session cookies. A persistent cookie helps to recognize an existing user, so it’s easier to return to our sites or interact with our services without signing in again. After you sign in to our support sites, a persistent cookie stays in your browser and will be read when you return to one of our sites. A session cookie only lasts for the duration of site session.

Setting your cookie preference
You may be asked to consent to our use of cookies as described in this Privacy Statement by way of a cookie information banner upon your first use of our sites. You can usually modify your browser settings to decline cookies and you can withdraw your consent at any time by modifying the settings of your browser to reject or disable cookies. If you choose to decline cookies, you may not be able to fully experience the features of the sites or other websites that you visit.

Our use of web analytics
We use industry standard web analytics to track visits to our sites. The analytics are provided by Google Analytics, Adobe Analytics, LinkedIn, Facebook, Twitter, and other analytic tools. The information generated by the cookies about your use of our sites (including your IP address) will be transmitted to and stored by our Web Analytic Providers on their servers. The Web Analytics Providers will use this information to evaluate your use of our sites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

You may opt out of Google, Adobe, LinkedIn, Facebook and Twitter web analytics or otherwise control how these technologies are used when you visit our sites, by following the links below.

Google Analytics Opt-Out Link

Adobe Analytics Opt-Out Link

LinkedIn Analytics Opt-Out Link (Must be logged into your account)

Facebook Insights Opt-Out Link (Must be logged into your account)

Twitter Analytics Opt-Out Link (Must be logged into your account)


8.    "Do Not Track" Requests

Because we do not (and do not permit others) to track our website visitors, we do not process web browser “Do Not Track” signals. To learn more about browser tracking signals and “Do Not Track” please visit http://www.allaboutdnt.org/


9.    Your Rights

To the extent of applicable law, you may have the right to request that we erase your personal information or restrict processing as it applies to you.

If you are a resident of the EEA, the rights described below may apply to you. For other users, the rights that apply to you will depend on the laws of your country of residence. We will facilitate your exercise of the rights that apply to you in accordance with applicable law. For more information about your rights, please contact us using the contact details at the end of this Privacy & Cookies Statement.

California Privacy Rights

If you are a resident of California, this section provides additional details about the personal information we collect about you, and your rights under the California Consumer Privacy Act, or “CCPA.”

Subject to certain limitations, the CCPA provides you the right to request:

If you would like to submit a request to exercise your California privacy rights under the CCPA, you may do so here. We will verify your request using information associated with your account, including your email address. Further identification may be required. You may also designate an authorized agent to act on your behalf.

Cylon will not sell your personal information



10.  Children's Information

Our sites are not directed at children and we do not use our sites to knowingly solicit personal information from or market to children. If we learn that a child has provided personal information through one of our sites, we will remove that information from our systems.



11.  Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the website you are using.


12.  Changes to this Privacy Statement

We reserve the right to change, modify, and update this Privacy Notice at any time. Please check periodically to ensure that you have reviewed the most current notice.


13.  Contact Us

If you have questions regarding this Privacy & Cookies Statement or our handling of your personal information, please contact us using the contact information listed below. We will promptly address your questions. 


Cylon Controls Ltd. | Global Headquarters
Clonshaugh Business & Technology Park
Dublin 17, D17 A662 Ireland 

+353 1 2450500