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Case Study

HMRC | Newcastle - UK. Central control of 1million sq feet across 24 buildings

Applications:   Monitoring, Heating, Air handling, Chilled Water, Metering, Smoke Ventilation System
Number/Type of Building:   24 Buildings over 1m sq feet
Network:   Ethernet (Fibre and CAT5)
Cylon Hardware Installed:   Unitron UC32
Cylon Software Installed:   UEC
System Integrator:   Astral Control Services Ltd




HM Revenue and Customs was formed on 18 April 2005, following the merger of Inland Revenue and HM Customs and Excise Departments providing the opportunity to create a modern, effective revenue collection and enforcement department. HMRC is responsible for collecting the bulk of tax revenue, as well as paying Tax Credits and Child Benefits. In the late 1990's HMRC, then the DSS & The Department of Working Pensions (DWP), embarked upon an extensive redevelopment of 12 sites within the Tyne and Wear area.


This development covers over 2 million square feet and is a major administrative centre for the United Kingdom employing over 16,000 staff. This makes the Newcastle estate one of the largest employers in the North East of England.


One of the prime objectives was to integrate environmental sustainable development into the daily running of the Estate. It was essential that the development and the on-going management and maintenance (which was awarded to Interserve FM), be carried out in such a way as to minimize the impact on the day-to-day conduct of business. The estate is separated into 4 different sites, the 2 largest being Benton Park View (15 Buildings) and Tyne View Park (9 Buildings). These buildings are controlled by the Cylon BEMS. The controls were installed and are maintained by Astral Control Services.


A key requirement in the use of Cylon products was that the project dictated a high standard of energy efficiency, which required a "BREEM Rating" (British Research Establishment Environmental Assessment Method) of very good.


“The high performance Cylon BEMS has contributed to the provision of a world class service to all clients involved in the project”

John Campbell, Interserve


Case Study [Pdf Download]